At Ah Go, we strive to provide you with the best shipping options, ensuring that your orders reach you in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, ahgo.shop.

Shipping Destinations

We currently ship to locations within the United States. Please note that we do not ship to P.O. boxes, APO/FPO addresses, or international addresses at this time.

Processing Time

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. The cost of shipping depends on the weight and dimensions of the items in your order, as well as the shipping method selected.

  • Standard Shipping: Free Shipping

Please note that delivery delays can occasionally occur due to unforeseen circumstances such as severe weather, natural disasters, or other shipping carrier delays.

Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can track your order through the link provided in the email or directly on our website.

Damages

Ah Go is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping

Currently, we do not ship outside the United States. We are working on expanding our shipping destinations and hope to offer international shipping soon.

Returns Policy

For information about returns and exchanges, please see our Return Policy.

Contact Us

If you have any questions or concerns about your order, please contact us:

  • Email: [email protected]
  • Address: No.1704, 17th Floor, Building 3, No.19 North Street, Qingyang District, Chengdu, Sichuan, 610017, China
  • Phone: +86 14891939084

Thank you for shopping with Ah Go. We appreciate your business and look forward to serving you.