Welcome to Ah Go. This Return Policy outlines the rules and procedures for returning products purchased from our website, ahgo.shop.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be returned within 30 days of purchase.
  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging with all tags attached.

Return Process

If you wish to initiate a return, please follow these steps:

  1. Contact Us: Reach out to us via email or phone, providing your order number and details of the item(s) you wish to return.
  2. Return Authorization: Our customer service team will review your return request and provide further instructions.
  3. Ship Your Return: Once your return request is approved, you will receive the return address and instructions. Please ship the item(s) back to the designated address, ensuring your package is tracked.

Refunds

Once your return is received and inspected, we will initiate the refund process. The refund will be issued to the original method of payment used during the purchase. Please note that it may take some time for the refund to be reflected in your account, depending on your financial institution’s processing time.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment. We are not liable for any lost or damaged return shipments.

Exchanges

We currently do not offer exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

  • Email: [email protected]
  • Address: No.1704, 17th Floor, Building 3, No.19 North Street, Qingyang District, Chengdu, Sichuan, 610017, China
  • Phone: +86 14891939084

Thank you for shopping with Ah Go. We value your satisfaction and strive to provide you with a seamless shopping experience.